Trust. It really matters! In life, in politics, in education, in the public square, in business—everywhere. It is especially critical for people in leadership positions to earn trust and to cultivate trust in their organizations. Trust is truly at the center of every relationship. Without trust, leaders and organizations are bound to struggle and fail over time. America’s great leaders have spoken frequently about the importance of honesty, truth, integrity, and trust. For example, President Dwight D. Eisenhower said that integrity is the supreme quality of leadership.

Let’s Define Trust

Trust is a belief in someone. It involves confidence and a feeling of reliability or strength in their qualities and in their words. It also includes an obligation to meet the expectations or hopes of others.

What are the Qualities of Leadership?

Author and leadership expert Stephen M. R. Covey said, “The first job of any leader is to inspire trust. Trust is confidence born of two dimensions: character and competence. Character includes your integrity, motive, and intent with people.”

The following leadership qualities lead to a trust-filled organization:

  • Integrity
  • Loyalty
  • Sincere enthusiasm
  • Strong communication skills
  • Being decisive
  • Empowering others

Why is Trust Important in the Workplace?

People in leadership roles who create trust and are trustworthy, receive these benefits:

  • Trust helps boost morale and improves an organization’s culture.
  • Trust helps overcome and avoid hostility.
  • Trust helps employees deal with change.
  • Trust helps employees receive and react more positively to feedback.
  • Trust facilitates team motivation.
  • Trust enables employees to more openly share ideas and feedback.
  • Trust fosters increased loyalty, which aids in recruitment and ambassadorship.

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